Dear Gemma,
Thank you for taking the time to respond to my tweet.
On Friday the 7th of April, my wife took her mother to PC World in Chingford looking to by her a laptop. There were several assistants loitering and only one came over (called Gill), rolling his eyes and sighing as he approached. They were enquiring about a specific laptop and his first statement was that it was a laptop. Despite asking three times about it's specifications he referred to the information on the shelf but did not give them any more information relevant to what they were asking. They left the store vowing never to visit it again.
However, they did visit PC World in Colchester the day before yesterday and found the staff there to be far more helpful. While the laptop they wanted was not available the staff were polite, helpful, courteous and an asset to the image of PC World. Needless to say, the difference was remarkable.
I would be grateful if you could feedback the areas for improvement to the Chingford store and let the staff in Colchester know how good they are.
Yours truly